Alpha Exterior Solutions logo, offering professional pressure washing services in Richmond, VA, for residential and commercial properties. Get a free quote today for all your exterior cleaning needs.

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Alpha Exterior Solutions logo, offering professional pressure washing services in Richmond, VA, for residential and commercial properties. Get a free quote today for all your exterior cleaning needs.

Privacy Policy

Alpha Exterior Solutions, LLC 

Effective Date: May 22, 2026

Alpha Exterior Solutions, LLC (“Alpha Exterior Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices you have when you visit https://alphaexteriorsolutions.com (the “Site”) or use our exterior cleaning, gutter, staining, sealing, holiday lighting, or related services (collectively, the “Services”).

By using our Site or Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Site or Services.

1. Information We Collect

We collect information directly from you, automatically when you use our Site, and from limited third-party sources.

a. Information You Provide to Us

We collect information you voluntarily provide when you request a quote, schedule a service, contact us, or otherwise interact with our business. This may include:

  • Your name
  • Mailing or service address
  • Email address
  • Phone number
  • Property details relevant to the requested service (e.g., type of home, roof, siding, gutters, pavers, deck, fence, or commercial property)
  • Photos or descriptions of the areas to be serviced that you share with us
  • Payment-related information (processed through our third-party payment processors; we do not store full payment card numbers on our systems)
  • Any other information you choose to share in messages, reviews, or testimonials

b. Information Collected Automatically

When you visit our Site, we and our service providers may automatically collect certain information about your device and browsing activity, such as:

  • IP address and approximate location (e.g., city/region)
  • Browser type, operating system, and device identifiers
  • Pages viewed, links clicked, referring/exit pages, and time spent on the Site
  • Date and time of your visit
  • Information collected through cookies, pixels, and similar tracking technologies

c. Information From Third Parties

We may receive information about you from third parties, including:

  • Online review and listing platforms (e.g., Google, Facebook, Instagram, YouTube) when you interact with our profiles or leave a review
  • Advertising and analytics partners, such as Google (via Google Tag Manager and Google Analytics)
  • Referrals from existing customers

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including to:

  • Respond to your inquiries and provide quotes or estimates
  • Schedule, perform, and follow up on services
  • Send appointment confirmations, reminders, invoices, and service-related communications
  • Process payments and maintain billing records
  • Improve our Site, Services, and customer experience
  • Send marketing or promotional communications about our services, special offers, and seasonal reminders (such as gutter cleaning or holiday lighting)
  • Display and respond to customer reviews and testimonials, with your permission where required
  • Comply with legal obligations, enforce our agreements, and protect our rights, property, and the safety of our team and customers

3. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business or as required by law, including with:

  • Service Providers: Trusted third parties that help us run our business, such as website hosts, scheduling and CRM platforms, payment processors, email or text messaging providers, and analytics or advertising partners.
  • Business Partners: Subcontractors or partners who help deliver specific services on our behalf, where applicable.
  • Legal and Safety: Government authorities, regulators, or other parties when we believe disclosure is necessary to comply with a legal obligation, respond to lawful requests, enforce our terms, or protect the rights, property, or safety of Alpha Exterior Solutions, our customers, or others.
  • Business Transfers: In connection with a merger, acquisition, financing, reorganization, or sale of all or part of our business, your information may be transferred as part of that transaction.
  • With Your Consent: Any other time you direct us to share information, such as when you choose to post a public review or testimonial.

4. Cookies and Tracking Technologies

Our Site uses cookies, pixels, tags, and similar technologies to operate the Site, remember your preferences, analyze traffic, and support marketing. This includes tools such as Google Tag Manager, Google Analytics, and similar third-party services.

These technologies help us understand how visitors use our Site (for example, which pages are most popular or how users find us) so we can improve our content and Services.

You can usually control cookies through your browser settings. Disabling cookies may limit some features of our Site. To learn more about how Google uses information from sites that use its services, visit https://policies.google.com/technologies/partner-sites.

5. Text Messages and Email Communications

If you provide us with your phone number or email address, you may receive messages from us related to quotes, scheduling, service updates, follow-ups, or marketing.

  • You can opt out of marketing emails at any time by clicking the “unsubscribe” link in any marketing message.
  • You can opt out of text messages by replying STOP, or by contacting us directly.
  • Even after opting out of marketing, we may still send you transactional messages related to services you have requested (such as appointment confirmations).

Message and data rates may apply. Message frequency varies.

6. Third-Party Websites and Social Media

Our Site includes links to third-party websites and social media platforms, including Facebook, Instagram, YouTube, and Google. When you click these links or interact with our profiles, those third parties may collect information about you under their own privacy policies. We are not responsible for the privacy practices of any third-party site or platform. We encourage you to review the privacy policies of any third party before sharing information with them.

7. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect the personal information we collect from loss, misuse, unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain personal information for as long as needed to provide our Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take reasonable steps to delete or de-identify it.

9. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information, subject to legal exceptions
  • Opt out of marketing communications
  • Withdraw any consent you previously provided

To exercise any of these rights, please contact us using the information in the “Contact Us” section below. We may need to verify your identity before processing your request.

10. Children’s Privacy

Our Site and Services are intended for adults and are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can promptly remove it.

11. Service Area and Jurisdiction

Alpha Exterior Solutions, LLC is based in Richmond, Virginia, and primarily serves the Greater Richmond area and surrounding communities in Virginia. This Privacy Policy is governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict-of-law principles.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, technologies, legal requirements, or other reasons. When we make changes, we will update the “Effective Date” at the top of this policy and post the updated version on our Site. Your continued use of our Site or Services after the changes take effect means you accept the updated Privacy Policy.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Alpha Exterior Solutions, LLC Email: contact@alphaexteriorsolutions.com Phone: (804) 929-3008 Website: https://alphaexteriorsolutions.com Location: Richmond, Virginia